Frequently Asked Questions

Car FAQs

Can I collect the vehicle from the supplying dealer?

No. The supplying dealers of Cars and Finance act in a wholesale capacity only.

How is my new car delivered to me?

Your new vehicle can either be driven or transported to you. Driven delivery is often free of charge (excludes certain manufacturers). Transporter delivery can be arranged as a cost option, please ask for details.

Finance FAQs

Are your rates fixed or variable?

Fixed rate. All our loans are offered at a fixed APR so your monthly repayments will always stay low.

RTI Gap Insurance FAQs

Gap, RTi - what does all this jargon mean?

RTi stands for Return to Invoice insurance. GAP stands for Guaranteed Asset Protection.

There is a distinct difference between the two. GAP only pays out and covers any shortfall in the difference between your insurance payout and your outstanding finance settlement. RTi pays out the difference between your insurance payout and the original invoice price. RTi can be purchased with or without finance, Gap only covers a finance settlement and is therefore not suitable for people who have paid cash for their vehicle.

How long does the cover last for?

Our RTi cover lasts for 3 years. The policy will cover you for 3 years or to the date which you sell the vehicle, whichever is the sooner.